Privacy Policy

1. Introduction

Welcome to Deligo ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online shopping platform.

By accessing or using Deligo, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Make a purchase (billing and shipping addresses, payment information)
• Complete your profile (date of birth, gender, preferences)
• Contact our customer support (communication records)
• Apply as a seller or delivery partner (business details, identification documents)

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage data (products viewed, search queries, browsing patterns)
• Location data (general geographic location based on IP address)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies help us provide a better user experience by remembering your preferences, keeping you logged in, and providing personalized product recommendations. You can control cookies through your browser settings, though disabling them may affect your experience on our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your account, process your registrations, and authenticate your identity.
• Order Processing: To process and fulfill your orders, manage payments, and communicate about your purchases.
• Personalization: To provide personalized product recommendations using our AI-powered recommendation engine based on your browsing and purchase history.
• Communication: To send you order confirmations, shipping updates, customer service responses, and promotional communications (with your consent).
• Platform Improvement: To analyze usage patterns, troubleshoot issues, and improve our platform's functionality and user experience.
• Security: To detect and prevent fraud, abuse, and unauthorized access to our platform.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services

We work with trusted third-party services to operate our platform. These include:

• Google AdSense: We use Google AdSense to display advertisements on our platform. Google may use cookies and tracking technologies to serve ads based on your interests. You can learn more about Google's privacy practices at Google's Privacy Policy.
• Google Analytics / Vercel Analytics: We use analytics services to understand how visitors interact with our platform. These services may collect information about your browsing behavior.
• Payment Processors: We use secure third-party payment processors to handle transactions. Your payment information is processed directly by these services and is not stored on our servers.
• Authentication Providers: We offer social login options (Google, Facebook) for account creation. When you use these services, you authorize them to share certain information with us.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Sellers: We share necessary order information (shipping address, contact details) with sellers to fulfill your orders.
• With Delivery Partners: We share delivery-related information with our delivery partners to complete shipments.
• Service Providers: We share data with trusted third-party service providers who assist us in operating our platform (hosting, analytics, email services).
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement industry-standard security measures to protect your personal information. These include encryption (SSL/TLS), secure authentication mechanisms, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate personal data through your profile settings.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Opt-out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
• Cookie Control: You can manage cookies through your browser settings.

To exercise any of these rights, please contact us at support@deligo.in.

9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.